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FitAim Privacy Policy

Thank you for using FitAim. At FitAim LLC. (" Company", "we", "us", "our"), we are committed to protecting your personal information and your right to privacy.

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When you visit our website (the " Website"), use our mobile application (the "App", "FitAim") and more generally, use any of our services (the "Services", which include the Website and App), we appreciate that you are trusting us with your personal information. We store our own workout information in FitAim, just as you do.

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This document outlines our stance on privacy for Strong. We encourage you to read this document carefully.

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If there are any conditions that you do not agree with, please discontinue use of the Services.

Information we collect

We ask for personal information so you can use our services, sign in to your account, receive customer support and safety information, and communicate with us about our services, promotions, and activities. We collect the following information when you engage with us.

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When you create an account we collect:

  • Name and contact information

  • Date of birth

  • Username and password that you may select in connection with establishing an account on our Services

  • Fitness and nutrition statistics that you provide to us

  • Details of the products and services (such as membership options) you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries

  • Details of the products and services (such as membership options) you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries;

  • Any additional personal information you provide to us, or authorize us to collect, as part of your interaction or membership with FitAim

When you buy products through FitAim or our partners, affiliates, and subsidiaries:

  • Billing information (e.g., credit card details)

  • Shipping information such as your address

  • Purchase history

When you use our Websites or Apps

  • IP address

  • Information on your interaction with our apps, websites, and advertisements such as pages you visit

When you interact with us

  • Any additional information relating to you that you provide to us through our Services

  • Information you provide to us via voluntary members feedback or engagement surveys

  • Information provided when attending FitAim events or FitAim sponsored events (e.g., email address, professional affiliation)

  • If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings

Information collected by automated means

When you interact with our online services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A 'cookie' is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

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We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.

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These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services. Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Sites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time. Please note that not all tracking will stop even if you delete cookies. For more information about how we use cookies.

Data retention and delition

We take data privacy seriously and are committed to providing our users with full control over their personal information. If you ever wish to have your data removed from our platform, simply send us an email at info@fitaimapp.com, and our dedicated team will promptly process your request. Rest assured that we adhere to strict data deletion protocols to ensure the complete and secure removal of your information, maintaining the highest standards of privacy and security. Your trust in FitAim is our priority, and we are here to support your data management needs at all times.

How we use your personal information

FitAim collects personal information reasonably necessary to carry out our business, assess and manage our members' needs, and provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties, and managing member relationships.

The purposes for which FitAim usually collects and uses personal information may include:

  • To fulfill obligations under a membership agreement and/or any other contract you may have with us;

  • To deliver the Services and/or products you requested;

  • To manage our relationship with you, with your consent, this may involve the use of fitness information from connected devices, apps, or services;

  • To provide information and marketing about products, Services, and/or special offers to members;

  • To obtain opinions or comments about products and/or Services from members;

  • To record statistical data for marketing analysis from members;

  • To improve our Services to members, as well as for training and quality purposes;

  • Responding to requests, questions, complaints, and other general inquiries;

  • Managing, planning, advertising, and administering programs, events, competitions, and performances;

  • Researching, developing, and expanding our facilities and Services;

  • At your direction and with your consent;

  • Information to provide you with access to events (e.g., for certain events, we may require professional licensure information);

  • For quality control and administration and assisting us to develop new and improved products and Services;

  • To recruit interns, staff, and employees;

  • To comply with any requirement of any applicable statute, regulation, rule, and/or good practice;

  • To fulfill our obligations under any reporting agreement entered into with any tax authority or revenue service(s) from time to time;

  • To prevent or detect abuse of our services or any of our rights (and attempts to do so), to enforce or apply our Privacy Policy and/or any other agreement (such as your membership agreement with us), and to protect our (or others) property or rights;

We do not sell your personal information or transfer personal information to third parties to use for their own benefit; however, we allow certain companies to place tracking technologies like cookies on our Services. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on our Services or others. Except for this kind of sharing, we do not sell any of your information. For more information please see the section of our policy titled, “Information Collected by Automated Means.”

Sharing personal information

We may share your personal information for the purposes as follows:

  • Within our company and with our affiliates

  • With service providers that perform Services on our behalf, including for the purposes of operating our website, assisting us to perform business functions, managing and updating member lists and records, analyzing data, handling billing and payments, and facilitating customer service.

  • With professional services such as legal advisors, accountants, and consultants;

  • With select partners, we may collaborate;

  • With other parties with your consent and at your direction; and

  • We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, us or others.

We may use and disclose your personal information for other purposes explained at the time of collection (such as in a specific privacy collection statement or notice) or otherwise as set out in this Privacy Policy.

We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.

Your privacy choices

You may have certain rights and choices regarding our processing of your personal information. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right to:

  • Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared

  • Access a copy of the personal information we retain about you

  • Update any inaccuracies in the personal information we hold about you

  • Request deletion of your personal information

  • Request that we transfer your information to another entity in the format in which we maintain it in the ordinary course of business

  • Object to the processing of your personal information

  • Restrict how we use your personal information whilst a complaint is being investigated

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

Under some circumstances, we will use your email address on file to verify your identity. We may also request additional information. For example, if we suspect an access request is fraudulent, we will request additional information in order to verify your identity.

We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions, and the reasons for the denial.

We will not restrict or deny you access to our Services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the Services.

Where you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for use of your personal information. In certain circumstances even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations. To make a request to exercise any of these rights (where applicable) in relation to your personal information, please contact us using the contact details below.

If you wish to contact us to make a request in connection with the personal information we have or to inquire or provide feedback about our privacy practices, you can email us directly at fitaimllc@gmail.com.

Your exercise of the rights described above is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below. We may ask you to provide further information about your complaint and the outcome you are seeking.

If you are not satisfied with our response to your complaint, or you consider that FitAim may have breached the United States Privacy Principles or the Privacy Act, a complaint may be made to the Office of the United States Information Commissioner. The Office of the United States Information Commissioner can be contacted by using the contact details on the website.

How we protect information

We maintain administrative, technical, and physical safeguards designed to protect the personal information we maintain against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for the uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.

Closing Your Account

You can close your FitAim Account at any time. To close your Strong Account, please go to settings inside the app or contact us.

Updates to this Privacy Policy

FitAim may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website).

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